Return and Exchange Policy

Sleep Trials

At Mattress Overstock, your complete satisfaction with your mattress purchase is our top priority. To ensure you're confident in your choice, we provide a clear and customer-friendly return and exchange policy, including generous sleep trial periods on select brands. Please carefully review our policy details below.

Sleep Trial Periods by Brand:

Purple: 100-night sleep trial

Nectar: 365-night sleep trial

Tempur-Pedic: 90-night sleep trial

Stearns & Foster: 90-night sleep trial

Sealy: 90-night sleep trial

Molecule: 100-night sleep trial

Casper: 100-night sleep trial

Serta: 120-night sleep trial

Eligibility and Conditions:

To fully experience your new mattress and ensure your body adjusts appropriately, we require you to sleep on it for at least 30 nights before initiating a return or exchange.

To participate in our sleep trial, a mattress protector must have been purchased from Mattress Overstock at the same time as your mattress. This ensures your mattress stays hygienic and protected.

Exchange Policy:

You may exchange your mattress for another of equal value at no additional cost. If you choose a higher-priced mattress, you simply pay the difference. Please note, we do not issue refunds if you select a mattress with a lower price; the exchange must be for a mattress of equal or greater value.

A nominal re-delivery fee of $79 applies to all mattress exchanges under our sleep trial program.

Exclusions:

Adjustable bases and their monetary value are excluded from the sleep trial. These items are final sale and not eligible for returns or exchanges.

Split king mattresses are not eligible for the sleep trial program.

Return Process:
To initiate a return or exchange within the sleep trial period, please contact our friendly customer service team. We will gladly guide you through each step and arrange for convenient re-delivery and exchange of your mattress.

Contact Us:

If you have any questions or concerns about our return and exchange policy, our dedicated customer service team is here to assist you. Your comfort and satisfaction are our highest priorities.

Thank you for choosing Mattress Overstock. We’re excited to help you achieve your best night's sleep!