Exchange Policy

Sleep Trials & Comfort Exchanges

At Mattress Overstock, the goal is simple: help you choose the right mattress and give qualifying customers a clear comfort-exchange path when a sleep trial applies. Sleep trial windows vary by brand and model. Some models are excluded, so the brand list below is the starting point and your invoice/fine print controls final eligibility.

Sleep Trial Periods by Brand:

Purple: 100-night sleep trial

Nectar: 365-night sleep trial

Tempur-Pedic: 90-night sleep trial

Stearns & Foster: 90-night sleep trial

Sealy: 90-night sleep trial on select mattress models. Bridgerton and Remmington models are excluded.

Molecule: 100-night sleep trial

Casper: 100-night sleep trial

Serta: 120-night sleep trial

Eligibility and Conditions:

To fully experience your new mattress and give your body time to adjust, you must sleep on it for at least 30 nights before starting a comfort exchange. Purple mattresses require 21 nights.

To participate in a sleep trial, a mattress protector must have been purchased from Mattress Overstock at the same time as your mattress. This keeps the mattress hygienic and protected.

Comfort Exchange Policy:

When your mattress qualifies for a sleep trial, you are eligible for one comfort exchange. The replacement mattress must be the same size as the original and equal or greater in value. If you choose a higher-priced mattress, you pay the difference.

Exchanges are fulfilled as store credit toward the replacement mattress. We do not issue cash refunds, and we do not credit the difference if you select a lower-priced mattress.

A $79 re-delivery fee applies to mattress exchanges under our sleep-trial program.

Exclusions:

Adjustable bases and their monetary value are excluded from the sleep trial. These items are final sale and not eligible for a comfort exchange.

Sealy Bridgerton and Remmington mattresses are excluded from the Sealy sleep trial.

Split-king and split-cal-king mattresses are eligible for a sleep trial only when the selected model qualifies, and the exchange must stay in the same size format.

How to Start a Comfort Exchange:

Contact our customer service team within the applicable sleep-trial window. We will confirm eligibility, walk you through the next step, and arrange the re-delivery and exchange of your mattress.

Contact Us:

If you have questions about this exchange policy, our customer service team is here to help. Your comfort and satisfaction are our highest priorities.

Thank you for choosing Mattress Overstock. We’re excited to help you achieve your best night’s sleep.