Showroom and Stock Policy

Mattress Overstock Policies

Shipping and Delivery

At Mattress Overstock, we strive to provide prompt and reliable delivery services to all our customers. Our standard delivery includes setup and placement of your mattress in the room of your choice. We also offer free disposal services for your old mattress and box spring upon request.

Delivery times may vary based on your location. Typically, orders are delivered within 7-10 business days. For a more accurate estimate, please contact us with your specific location details. We deliver within the continental United States. Unfortunately, we do not ship to Alaska, Hawaii, or international addresses.

Returns and Exchanges

Your satisfaction is our top priority. If you are not completely satisfied with your mattress purchase, you may qualify for an exchange within 100 days of delivery. Not all mattresses in our retail stores or online stores qualify for this program. Please contact customer service for details. The mattress must be in like-new condition and free of stains, tears, or damage.

To initiate a comfort based exchange, please contact our customer service team at (859) 710-9265 or email us at drewsergent@mattressoverstock.email. We will arrange for a pickup of the mattress or schedule a time for you to bring it to our fulfillment center. Exchange credits will be processed within 7-10 business days after the mattress has been received and inspected by our team.

Warranties

Most of the mattresses we sell come with a 10-year manufacturer warranty. This warranty covers defects in materials and workmanship under normal use. Please refer to the specific warranty information provided with your mattress for details on what is covered.

If you encounter any issues with your mattress, please contact us at (859) 710-9265 or email drewsergent@mattressoverstock.email. We will assist you in processing your warranty claim with the manufacturer.