Refund policy

Mattress Overstock does not accept returns for a refund and does not issue cash refunds. We do not accept returns in our stores.

Mattress Overstock offers a comfort trial on eligible Purple, Nectar, Tempur-Pedic, Stearns & Foster, Sealy, Molecule, Casper, Serta, Beautyrest, and DreamCloud mattresses, subject to the terms below. Comfort trials are set by each mattress brand and vary in length. Read our Exchange Policy for the brand-specific trial windows, exclusions, and conditions.

The sleep-trial window starts on the day your mattress is delivered or picked up.

Ashley, Sierra Sleep, and Jamison mattresses are not eligible for a sleep trial or comfort exchange.

Sealy Bridgerton and Remmington mattresses are excluded from the Sealy sleep trial.

Comfort trial exchange
The comfort trial applies to the mattress only and entitles the original purchaser to a single, one-time exchange of that mattress. To be eligible for a comfort exchange, the customer must (1) have purchased a mattress protector supplied by Mattress Overstock together with the mattress and have kept that protector in use on the mattress, and (2) have slept on the mattress for the required minimum trial period before requesting the exchange. The required minimum trial period is thirty (30) nights for all brands, except Purple mattresses, which require a minimum of twenty-one (21) nights. The replacement mattress must be of equal or greater retail value and of the same size as the original mattress (for example, queen for queen, or split king for split king); for a replacement of greater value, the customer pays the difference in price. A comfort exchange is fulfilled solely as store credit given at the exchange and applied to the replacement mattress. The credit equals the pre-tax price paid for the original mattress; it does not include a cash refund, a price adjustment, a credit of any difference for a lower-priced replacement, or more than one exchange, and it cannot be applied to accessories, bases, bedding, or any item other than the replacement mattress. A re-delivery fee of seventy-nine dollars ($79) applies to each comfort exchange. This is the only comfort-exchange fee. Adjustable bases, foundations, and all items other than the mattress are excluded from the comfort trial.

Damaged or defective items
Please inspect your order on delivery and contact us promptly if an item is defective, damaged, or incorrect. An item with a defect originating from the manufacturer, shipping, or delivery will be replaced at no charge with the same item, or an item of equal or greater value.

Non-returnable items
Adjustable bases, custom or special-order products, personal-care goods (such as sheets and pillows), items marked final sale or clearance, and gift cards are not eligible for the comfort trial or for return.

For this policy, "sale items" means only items marked final sale or clearance. Those items are not eligible for the comfort trial or for return. An ordinary discount does not exclude a mattress from the comfort trial.

Warranty
Each mattress is covered by its manufacturer’s warranty. When a warranty claim is approved, Mattress Overstock fulfills it as store credit equal to the pre-tax price paid for the mattress, applied toward a replacement mattress of equal or greater value; for a replacement of greater value, the customer pays the difference. A warranty claim does not include a cash refund or a credit of any difference for a lower-priced replacement, and the credit cannot be applied to accessories, bases, bedding, or any item other than the replacement mattress. For a warranty question or claim, contact our team or your local Mattress Overstock showroom and we will help you start the process.

How to start a comfort exchange, warranty claim, or report a problem
Email help@mattressoverstock.email or call (859) 710-9265.

European Union 14 day cooling off period
We do not service the EU.